Service Level Agreements
A service level agreement is a contract which formally defines a minimum level of service to be provided. This can include everything from help desk response times to problem resolution and total availability of a company's critical business systems.
Why would a customer purchase a service level agreement? It's simple. You're given priority over all other clients who don't have a service level agreement and can take advantage of significant discounts on a variety of products and services offered by Eligeo IT. Also, it provides guidelines for us, as your service provider, to ensure that we have the appropriate resources available when you need us.
Service Level Agreements with Eligeo IT means peace of mind because they can be tailored to your needs.We've designed our service level agreements to be applicable to all of our services including technical support, custom applications and our CRM product offerings.. When things go wrong in your IT infrastructure it is reassuring to know that an information technology service provider is available to help you.
| Bronze | Silver | Gold | |
|---|---|---|---|
| Service Level | |||
| Hours | 9:00AM - 5:00PM | 8:00AM - 8:00PM | 24-Hours |
| Days | Monday to Friday | Monday to Friday | 365 Days Per Year |
| Guaranteed Response Time | 3-Hours | 3-Hours | 1-Hour |
| Other Features | |||
| Network Monitoring (optional) | Included | Included | Included |
| Business Scorecard | Basic | Advanced | Advanced |
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